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Legal terms that protect your account and wallet

When you open an account with mpo505, we handle your data, deposits and withdrawals under clear rules designed for Indonesia.

Account security verified at signupPayment data encrypted in transitWithdrawal verification within hoursSupport in your language, every day

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Our legal commitment to you

mpo505 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mpo505 operates within the rules that apply where local law permits. Your account is yours alone; we do not share your deposit method, transaction history or login details with third parties unless the law requires it. When you deposit via DANA, OVO, GoPay or QRIS, those

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payments are processed by the payment partner, and we keep a record for your withdrawal verification. We store your account data (username, email, deposit history) for as long as your account is active and for a reasonable period after closure to meet regulatory requirements. If you
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request a copy of your data, contact our team and we will provide it within five working days. Depends on local law for the scope and detail of what we can release.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about legal matters

Team online

Live chat

Open the chat widget in the bottom right of the lobby. Our team responds to legal questions in your language within minutes during business hours and will escalate to our compliance officer when needed.

Email support

Send a formal request to our compliance email. Include your account username and a clear description of your question. We reply within 24 hours on business days.

Account settings

Log in, go to Settings, then Legal & Privacy. You can view your stored data, request a copy, and see our full terms summary without leaving your account.

SECURITY & DATA

How we protect your legal rights

Data encryption

Your login, deposit method and transaction history travel over a secure encrypted connection. We audit this encryption annually with an external partner to stay current with industry standards.

Account verification

Before your first withdrawal, we verify your identity using the details you provided at signup. This matches our legal requirement and protects your account from unauthorized access.

Withdrawal review

Every withdrawal is checked against our fraud system before processing. If a withdrawal looks unusual, our team may contact you for confirmation. This adds a layer of legal protection for both you and us.

Payment partner audit

DANA, OVO, GoPay and QRIS handle your deposit security on their side. We maintain compliance agreements with each, and they report regularly to ensure your payment data stays safe.

Data retention

We keep your account records for the period your account is active. After closure, records are retained for a legal hold period to satisfy audit and regulatory requirements, then securely deleted.

Rights request process

Need your data deleted or corrected? Log into Settings and use the Data Rights form, or email our compliance team. We confirm receipt within 48 hours and process within five working days.

Common legal questions

Log into Settings, choose Account, then select Close Account. You'll be asked to confirm. Any balance in your wallet must be withdrawn first. After closure, your data is retained as required by local law, then deleted after the retention period ends.

Your username cannot be changed once set. Your email and phone can be updated in Settings under Profile. For changes to legal name or ID details, contact our support team with proof of the change; we verify this before updating your account.

Change your password immediately in Settings. Contact our support team with details of the unauthorized access. We will review your account activity, secure it, and advise on next steps. Report the incident quickly so we can investigate and protect your wallet.

After you request a withdrawal, we verify it within hours. Once verified, the payment goes to your chosen method—DANA, OVO, GoPay or QRIS—and usually arrives within minutes. Bank transfers may take longer depending on your bank's processing time.

Your DANA, OVO, GoPay or QRIS details are stored securely on our servers and encrypted. We do not share this data with third parties unless the law requires it or you give us written permission. Depends on local law for the specifics of what we must disclose to authorities.

Your account is tied to Indonesia. If we detect login from a different region repeatedly, we may ask you to verify your identity before allowing access. This protects against unauthorized use. Where local law permits, you can log in while travelling, but the account terms remain the same.

Go to Settings, open Legal & Privacy, and select Download My Data. Or email our compliance team with your account username. We verify your identity and send your data file within five working days in a standard format you can open.

Legal terms that protect your account and wallet

How to contact us about legal matters

Live chat

Email support

Account settings

How we protect your legal rights

Data encryption

Account verification

Withdrawal review

Payment partner audit

Data retention

Rights request process

Common legal questions

01 What happens if I want to close my account?

02 Can I change or delete the personal details I gave when I signed up?

03 What if someone else accesses my account?

04 How long does a withdrawal take?

05 Where is my payment data stored, and can it be shared?

06 What is your policy on account access from different countries?

07 How do I request a copy of my personal data?

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